Last updated on January 28, 2025
VerifyMe.ai(“VerifyMe”) is committed to safeguarding the privacy and confidentiality of your sensitive personal data or information.
In the process of you using this website i.e., https://www.verifyme.ai/ (“Website”) and/or the app ‘VerifyMe’ (“App”) or availing of the existing or future services or facility provided by the Website and/or the App, you may be required to furnish information, including personal information and/or sensitive personal information and/or any other information that is of a confidential nature. You are urged to keep the information correct and current to ensure that the services and facility remain relevant and enable us to reach you.
To avail certain services on our App/Website, you are required to provide some personally identifiable information for the registration process, which includes but is not limited to the following:
VERIFYME may require you to provide additional details, as and when required, in order to comply with any applicable regulatory requirement or for additional services/products via the App/Website, as and when offered, and may also utilize data lawfully obtained from third party service providers, including but not limited to data pertaining to your personal information, to provide the App services/Website services, subject to the terms of this policy (“Privacy Policy”). We also maintain some records of users (including recordings of customer support calls) who contact us for support, for the purpose of responding to queries or other related activities.
To use the services of VERIFYME, you explicitly provide unqualified consent to share your personal information with VERIFYME. You understand that VERIFYME itself does not store any data but sources the information displayed on its website though different channels. You explicitly agree to provide VERIFYME consent to share your personal data with these third party channels to source the information.
In case you are using VERIFYME to verify the data of any third party, you explicitly understand that you need to obtain clear and unqualified consent from the third party to use their personal information on VERIFYME. You also undertake that this consent is being obtained willingly from the third party and in a lawful manner following all the laws of the land.
While providing your details/documents via the App/Website, including but not limited to personal information as mentioned above, you expressly consent to VERIFYME (including its marketing channels and business partners) to contact you through SMS, WhatsApp, push notifications, call and/ or e-mail and to follow up calls in relation to the services provided through the App/Website, for imparting product knowledge, offering promotional offers running on the App/Website & various other offers offered by our business partners. The App/Website requires you to provide consent for keying in or uploading your personal information, as may be necessary to provide you services.
In order to expand the scope of our services, we may from time to time, seek additional information from you. Any such collection of additional information and documents shall be subject to an explicit & purpose specific consent sought from all users.
We strive to keep automatically tracked information to a minimum by obtaining little or no permissions from the App/Website. However, we may collect information relating to your use of our App such as your IP address, browser type, mobile operating system, manufacturer and model of your mobile device, access time and time spent. We may also collect information about the screens you view within our App and other actions you take while using our App. We may use third party services for such automatic collection, however no personally identifiable information will be shared with such third parties, unless required under applicable laws.
We use your personal information obtained from the different websites to present to you an analysis of your personal profile including detailed information, where available. We shall use the personal information for limited end use consisting of and in relation to the services proposed to be availed by you from us on the App/Website. We shall not transmit, sell or rent the personal information to any other third party unless required to provide the services on the website and the same cannot be copied or reproduced other than as agreed herein. We may use the information collected for offering some products and services. However, we do not share any information with third parties for soliciting products and services offered by them. Information automatically tracked while using the App or Website allows us to collect statistics about our App usage and effectiveness, personalise your experience whilst you are on our App, as well as customize our interactions with you and also assisting in expanding the scope of our services.
We use the information we collect (including recordings of customer support calls) to assist you when you contact our customer support services to investigate and resolve your queries, monitor and improve our customer support responses. We do not share any information with third parties for soliciting products and services offered by them. We may use the information collected for offering various purposes but not limited to following :
The purposes of collecting your information include, but are not limited to, the following:
Any information provided by you will be used for creating and updating your account and for providing you products and services or for any other purposes for which you have granted access to such information to us, based on your interaction with the App/Website.
We may also use the information collected to perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing and research and to monitor and analyse usage and activity trends. We process this personal information for these purposes given our legitimate interest in improving the services.
We may share your information with our service providers, in order to provide you the services.
Subject to explicit and prior consent from you, we may use information created by your use of our App/Website, not including information collected from other sources such as e-mails etc. for marketing purposes. This consent is purely voluntary and you may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly. Further, if you want to remove your contact information from all our lists and newsletters, please click on the unsubscribe button on the emailers or send an email request to privacy@verifyme.ai .
Subject to explicit and prior consent from you, we may disclose certain information that is created by your use of our App/Website to VERIFYME’ subsidiaries, affiliate entities and partners that are not acting as our suppliers or business partners. For the sake of clarity, we do not sell or lease such information.
We may display third party online advertisements (advertising ID) on the Website/App. We may also advertise our activities and organizational goals on other websites/apps. We may collaborate with other website/app operators as well as network advertisers to do so. We request you to read and understand such concerned third party privacy policies to understand their practices relating to advertising, including what type of information they may collect about your internet usage. No personally identifiable information is shared with any third party online advertiser or website or app as part of any such activity. We do not provide any information relating to your usage to such website operators or network advertisers.
During your use of the App/Website, you may come across links to third party websites/apps that are not affiliated with VERIFYME. VERIFYME is not responsible for the privacy practices or the content of those other websites, or for any acts/ omissions by such third parties in the course of your transaction with them.
Except as expressly stated in this Privacy Policy, we do not share any of your personal information with any third parties, unless when it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences.
We take appropriate security measures to protect against unauthorised access. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where we store personal data. All information gathered on our App is securely stored within a controlled database within servers located in India. Access to the servers is password-protected and is strictly limited.
We have implemented applicable industry standard security controls that helps us protect our customer’s data in a secure manner. You may be assured that in case we become aware of any security breach of your data, we shall take all measures in line with the aforementioned standards.
We are committed about our customer's data and privacy. We blend security at multiple steps within our products with state of the art technology to ensure our systems maintain strong security measures. The overall data and privacy security design allows us defend our systems ranging from low hanging issue up to sophisticated attacks.
If you are no longer interested in sharing your personal information, please e-mail your request at: privacy@verifyme.ai. Please note that it may take about up to 10 business days to process your request or disabling our services on the App or Website. Note that we may retain certain information if necessary for legitimate business interests such as fraud prevention or to fulfil our legal and contractual obligations and compliance requirements.
We will retain your information for as long as it is necessary to provide you the services available on the App or Website or your request for termination of your account with us, whichever is later. Post termination of your account, we may continue to use your anonymised data aggregated or in combination with anonymised data of other users. We use this aggregated anonymised data for data analysis, profiling and research purposes. In certain circumstances, we may be unable to delete your account, such as if there is any outstanding dispute, or unresolved claims pending on your account. However, upon resolution of the issue preventing deletion, the information is immediately deleted and can’t be recovered thereafter. We may keep your contact information along with your application details (if any) for fraud prevention purposes and for the exercise/ defence of a legal claim or for providing evidence in legal proceeding(s) to fulfil our legal and contractual obligations and compliance requirements. However we do not store any sensitive personal data like PNA, Aadhaar, Credit Score, Date of Birth, CIN, etc. in our databases. This data is only displayed during the execution of the report. The data for Bilk PAN is kept in the system for Seven (7) days to enable the user to download the data in a timely manner. This data is deleted automatically after Seven (7) days.
This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may use the collected log information about you to improve services offered to you, to improve marketing, analytics, or App/ Website functionality
The User is solely responsible for maintaining the security of his/her account and must not provide these credentials to any third party. If you believe that they have been stolen or been made known to others, you must contact us immediately at privacy@verifyme.ai. We are not responsible if someone else accesses your account through the login credentials they have obtained from you or through a violation by you of this Privacy Policy.
If you have any grievance or complaint, questions, comments, concerns or feedback in relation to the processing of information or regarding this Privacy Policy or any other privacy or security concern related to the App / Website, you can send an e-mail to our grievance officer by at info@verifyme.ai
VERIFYME retains the authority to modify this policy at its own discretion. We may revise this privacy policy to account for alterations in legislation, our data collection and usage practices, the functionalities of our services, or technological advancements. We encourage you to periodically review this page for the latest information on our privacy practices.
In addition to the information collected as specified in Section A, we may collect further information for providing the VERIFYME services. We may collect the following:
We may, with your prior explicit consent, seek one-time access for camera, microphone, location or any other facility necessary for the purpose of on-boarding requirements.
All the data is stored in servers located in India.
You may request deletion of your data in accordance with ‘Opt-Out’ clause of Section A as set out above. Provided however, VERIFYME may still retain data as required under applicable law.
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